Return, Cancellation, and Refund Policy
DEFECTIVE OR INCORRECT PRODUCT
If you receive a defective or incorrect item, we will replace it at no extra cost to you. To ensure prompt resolution, please notify us within 60 days of receiving your product if it is defective. To initiate a return for a defective or incorrect item, please contact us via live chat.
If you are a European customer, you may return an unused product within 14 days of receipt, though you will be responsible for all shipping costs in this instance. To initiate a return, please contact us via live chat.
If a package is returned to us due to an incorrect address provided by the customer, they will be responsible for covering the cost of reshipping. We kindly ask that you double-check your address before placing your order, as orders with incorrect addresses will be cancelled without exception and you will need to place a new order.
Orders may be cancelled up to 14 days after placement, provided that the product has not already shipped.
Please note that some products may have a production time of 2-3 weeks or longer, and the estimated shipping time will be specified in the product description.